Consumer Finance

Technological advances are creating unprecedented change across consumer-facing industries. The Digital Consumer Survey, fielded in March and April, offers insight into the pace and depth of this evolution, tracking consumer behaviour, attitudes,…

The report will explore the key themes transforming consumer behaviour in Asia Pacific in the world beyond the pandemic, namely Digital Living, Rethink Wellness, Sustainable Living, Make My Life Easier and Search for Experiences, and the strategies…

This briefing examines how the finance and insurance industry is performing globally, and in the largest countries in terms of finance and insurance output. The report also provides data for production, market size, imports, exports, industry costs,…

Both personal and commercial charge cards continue to witness a substantial increase in spending in 2023, although the category is largely driven by commercial cards. With activity in offices and the Central Business Districts throughout the country…

Loans taken out for education purposes, which include the HECS-HELP loan provided by the government, continues to grow at a moderate rate in 2023. This reflects the high engagement of Australians with tertiary education, both universities and TAFE…

The major talking point of 2023 from a consumer lending point of view has been the increase in interest rates over the year as a result of the RBA (Reserve Bank of Australia) attempting to address high inflation rates. Due to higher interest rates,…

Amid the rising cost of living in Australia, credit spend increased significantly in 2022, while the number of transactions has continued to rise in 2023 as consumers use their credit cards for smaller, more frequent purchases. However, the number of…

The decline of cash was already evident in Australia prior to the pandemic, with the tough regulations imposed during this period causing the decline to rapidly accelerate. Cash usage has failed to rebound with many consumers and businesses having…

2023 is witnessing a continuation of some of the key trends from the previous year. Credit card spend remains significant in 2023, despite seeing a marginal decline compared to 2022, and this is largely due to the rising cost of living experienced by…

While remote working has become a staple arrangement for many Australians, the idea of working remotely every day has been phased out. Many employees are returning to the office five days a week, while others have a hybrid arrangement which sees them…

Usage of store cards in Australia has not improved post-pandemic, as the product has fallen out of favour among consumers. Credit cards are more competitive in terms of rewards and can be used anywhere, while store cards are restricted to specific…