Voice of the Industry: Digital Survey

January 2024

Euromonitor International’s Voice of the Industry: Digital Survey includes input from more than 1,000 industry professionals working across sectors to understand how digital technology is reshaping commerce. The report discusses planned investments in key technologies, and initiatives driven by these investments. We explore barriers hindering digital effectiveness for companies, and commerce-based applications expected in the future.

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This report comes in PPT.

Key Findings

This report highlights the results of Euromonitor International’s Voice of the Industry: Digital Survey fielded in November 2020. The top findings from the survey include:

Half of respondents agree that being digital is important, but the majority do not see themselves as leaders. These results have largely remained unchanged across the four times this survey has been fielded, indicating that companies are not making progress on their digital journey.

Cloud, artificial intelligence and the Internet of Things (IoT) are the top three technologies that companies are planning to make investments in over the next five years. AI is expected to have the largest impact in the next five years.

The development of these technologies from a commerce perspective will be a multi-year process. Two thirds of the 36 use cases explored in this survey are not expected to take off for at least five years, which underscores how much of this is a long-term proposition.

Scope
About Euromonitor International’s Voice of the Industry Survey series
Key findings
Technology takes centre stage in an era of economic uncertainty
Digital engagement, fulfilment and personalisation guide digital commerce development
Digital technologies forge ahead in business transformation
Artificial intelligence overshadows cloud as the most impactful technology in 2023
AI is expected to generate the greatest impact for businesses over the next five years
Cloud continues to remain primed for planned investments over the next five years
Rising optimism in technology acceleration leads to greater levels of planned investments
Leading technologies for planned investment over the next five years
The 2023 edition of the Voice of the Industry: digital survey spotlights six key technologies
Technology spotlight: generative AI and its impact on commerce
Leading sectors for planned investment in generative AI
Carrefour uses generative AI solutions to enhance the shopper experience
Technology spotlight: AR/VR and its impact on commerce
Leading sectors for planned investment in AR/VR
Coca-Cola launches interactive campaign inviting fans to “#TakeATaste Now”
Technology spotlight: Web 3.0 and its impact on commerce
Leading sectors for planned investment in Web 3.0
Fenty Beauty launches its presence in the metaverse through Roblox
Technology spotlight: cloud and its impact on commerce
Leading sectors for planned investment in the cloud
McDonald’s leverages the cloud and AI infrastructure as it plans 10,000 store expansion
Technology spotlight: internet of things and its impact on commerce
Leading sectors for planned investment in the Internet of Things
Matter Smart Home Standard expands, introducing support for nine new IoT device types
Technology spotlight: 5G and its impact on commerce
Leading sectors for planned investment in 5G
Celcom and DHL launch 5G-powered autonomous inventory management system in Malaysia
Companies to embrace new technologies at a faster pace in 2024
Generative AI and blockchain expected to drive wider use cases in the future
Key takeaways
Definitions
Definitions (continued)
About Euromonitor International’s Voice of the Industry Survey series
Respondents
About the Voice of the Industry Series Respondents
About Euromonitor International’s Syndicated Channels Research
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